Return and Refund Policy:
At Safia Marine Supplier, we are committed to providing you with the best products and services. We understand that sometimes issues may arise, and we want to make sure you have a hassle-free experience with our return and refund process. Please take a moment to familiarize yourself with our policy:
Policy Duration:
Rest assured, we offer a generous 30-day technical warranty from the date of product delivery. If you encounter any technical issues or find the product not working as expected during this period, we will gladly offer a refund or replacement.
Return & Refund Terms:
To be eligible for a return or refund, the item must be in the same condition as received and should be in secured packaging.
If you’re eligible for a return or refund, we will promptly replace the product with the same item if it’s available in our stock. In the rare event that the product is unavailable, we will gladly accept the return of the shipment.
If you’re eligible for a return or refund, we will promptly replace the product with the same item if it’s available in our stock. In the rare event that the product is unavailable, we will gladly accept the return of the shipment.
Credit Note:
We care about your convenience, so if you prefer an alternative to a refund, we can issue a credit note for the same value. This credit note can be utilized for your future purchase with us.
Eligibility Criteria for Return or Refund:
- Condition or any other malfunction issues observed from the end client
- Cosmetic or minor damages (including damages during transit)
- Cutoff date for the delivery missed by the client (e.g., vessel schedule)
- Product misplaced in transit
Proof of Purchase:
For a smooth return process, please provide us with a receipt or proof of purchase, such as PI/PO Number Invoice No and Date of Delivery.
Refunds Process:
Once we receive the product, our dedicated team will carefully inspect it. We will then send you an official email notifying you about the updated status of your refund request.
Approved Refunds:
If your refund is approved, the amount will be processed and credited to your original method of payment or credit card within a specific timeframe. For exact details, please refer to our Payment Terms
Late or Missing Refunds:
If you haven’t received your refund yet, we recommend checking your bank account first. If the refund is still not reflected, please contact your credit card company. Keep in mind that it might take some time for the refund to be officially posted, and contacting your bank could help resolve any processing delays.
Exchange/Replacement:
We understand the importance of a seamless shopping experience. Therefore, we offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please email us at sales@aeliyamarine.com, and we will guide you through the process. Kindly ship the item to the following address:
Shipping Information:-
To return your product, kindly mail it to the address mentioned above. Please note that you are responsible for the shipping costs incurred for returning the item, and these costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.
Delivery Time for Exchanged Products:-
The delivery time for exchanged products may vary depending on your location. Rest assured, we’ll make sure to get the replacement to you as soon as possible.
Shipping Insurance:-
For items valued over $75, we highly recommend using a traceable shipping service or purchasing shipping insurance. This ensures that your returned item is properly tracked, and you have peace of mind throughout the process.
If you have any questions or need further clarification, please don’t hesitate to contact us at info@safiamarine.com or you can call us on +8801609663191 . Our customer support team is here to assist you in every possible way.